Privacy Policy For Solihull Hypnotherapy

Solihull Hypnotherapy is committed to providing an excellent therapy service whilst protecting the privacy of our clients and others.

Purpose and Scope

This Privacy Policy explains how we use any personal information we collect about you, through your use of this website, including any data you may provide when you use our website, purchase products or services from us, contact us over the phone, by email or via live chat or provide within a face to face therapy session.

Our Privacy Policy applies to the personal data of website users, clients, suppliers and other people whom we may contact and is aligned to the GDPR and PECR privacy principles.

We always manage data safely, securely and responsibly to ensure that we are GDPR compliant.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.
Along with our business and internal computer systems, this website is designed to comply with the EU General Data Protection Regulation 2018 (GDPR).

Controller

By law, we have appointed a representative to oversee the application of our Privacy Policy. The Data Controller is Solihull Hypnotherapy and the Data Protection Officer is Duncan Adams. Any concerns over the retention, use or disclosure of your information should be addressed to him duncan@solihull-hypnotherapy.co.uk.

Information We Process With Your Consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies (see our Cookie Policy), or by consenting to send us information via a website contact form.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example, to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us at: duncan@solihull-hypnotherapy.co.uk. However, if you do so, you may not be able to use our website or our services further.

The Personal Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you as follows:

Name and contact details; This includes your name, title, home address, email address and telephone numbers.
Data of birth information.

Information We Process Because We Have A Legal Obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Information Relating To Your Method Of Payment

At the point of payment, you are transferred to a secure page on the PayPal website. All payment data is fully secure and safe and processed through PayPal.

Sending A Message To Us

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and telephone number so as to be able to track our communications with you to provide a high quality service.

Keeping Your Data Safe

We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, your data will never be passed onto third parties without your explicit consent to do so. The only exceptions are where we are requested to do so by a court of law or other legal warrant.

We use Secure Sockets Layer (SSL) certificates on our website to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

Use Of This Website By Children

We do not sell products or provide services for purchase by children. If you are under 18, you may use our website only with consent from a parent or guardian.

Third Party Websites And Links

Our site operates with some third party sites (such as Google Maps and Google Analytics). We may, on occasion, share non-personal aggregated information to these third parties.

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Data Retention Period For Personal Data

We keep your personal information only for as long as required by us, but no longer than 10 years.

Data May Be Processed Outside The European Union

Sometimes we might need to transfer your personal data to third-party processors outside the European Union – for example, this might be required to process your payment details or provide support services. We will only do this if there are appropriate safeguards in place to make sure your personal data receives the same protection as when it is being processed inside the EU.

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at duncan@solihull-hypnotherapy.co.uk.

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at duncan@solihull-hypnotherapy.co.uk.

This may limit the service we can provide to you.

Changes To This Privacy Policy

We may change this privacy notice from time to time, to reflect how we are processing your data.
If we make significant changes, we will make this clear on our website or by such other means of contact such as email, so that you are able to review the changes before continuing to use Solihull Hypnotherapy Services.

By using our site you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page.